Subscription Policy
Subscribe & Save is our optional plan: a discounted first order with free shipping, then the same jars sent again every 30 days, until you cancel. These are its terms in full, in plain English.
Last updated: October 15, 2026
The key terms
- A lower price on your first order: up to 43% off the regular $39.99 a jar.
- Refills come automatically every 30 days, at $39.99 a jar plus $6.99 shipping, until you cancel.
- Gifts come once, with the first order of a plan of 2 jars or more. Every first order ships free.
- Pause, skip, change or cancel any time before your next charge, from your account or by email. No minimum term.
How a plan works
On the product page, every supply of Neck Cream can be bought once or as a Subscribe & Save plan. Subscribe & Save is selected when the page opens; one tap switches to the one-time option, which is charged once and never renews. Under the buy button, and again above the pay button at checkout, we show what you pay today, what each refill costs with shipping, how often it comes, and that it continues until you cancel. Placing your order with a plan in your cart is your agreement to those terms.
Your first order ships free. After that, we charge your saved payment method automatically and send the same jars again every 30 days, whether your plan is for 1, 2 or 3 jars. One jar lasts about 30 days on one area, used morning and night, so each jar on a plan is meant for one area. This continues until you cancel.
Plans are for the Lift & Firm Neck Cream only. You can also buy the Daily Face Moisturizer, but only as a one-time purchase.
What you pay and when
Your first order is discounted: $31.99 for 1 jar, $26.99 a jar for 2 jars, and $22.99 a jar for 3 jars, against the regular price of $39.99 a jar (bought once, with no plan, the supplies are $39.99 for 1 jar, $73.98 for 2 jars, and $104.97 for 3 jars). It ships free. Every refill after that is $39.99 a jar plus $6.99 shipping. In full:
| Plan | First order | Each refill | Refills come |
|---|---|---|---|
| 1 jarTargeted Fix | $31.99free shipping | $46.98shipping included | every 30 days |
| 2 jarsDouble Coverage | $53.98free shipping and the free gifts | $86.97shipping included | every 30 days |
| 3 jarsFull Coverage | $68.97free shipping and the free gifts | $126.96shipping included | every 30 days |
Your first refill is charged 30 days after your first order, and then every 30 days after that, whatever the size of your plan. The date of your next refill, and what it will cost, are shown in your account. There is no joining fee, no minimum term and no minimum number of refills.
If you have more than one plan, each one renews on its own schedule, as its own order with its own shipping. Discount codes, including our welcome code WELCOME10, can’t be used on plans: the first-order discount of up to 43% takes their place.
The free gifts
A plan of 2 jars or more ships with 3 free gifts on its first order: Hydrating Eye Patches, 5 pairs; Mystery Gift; and Daily Face Moisturizer, full size, worth $66.97 together. The gifts come once, with the first order. Refills bring the jars only, at $39.99 a jar plus $6.99 shipping. The gifts are yours to keep whatever you decide later, and they carry no refund of their own, as our Refund Policy explains.
How you are charged
At checkout, our payment processor Stripe securely saves your payment method so each refill can be charged automatically. We never see or store your full card number. Each refill is a new order, with its own order number and tracking.
Pause, skip, change or cancel
You are in control, at any time before your next charge:
- Skip moves your next refill back by one cycle, 30 days, on a plan of any size.
- Pause stops refills until you resume. Nothing is charged or shipped while you are paused.
- Change the number of jars by starting a new plan with the supply you want and cancelling the old one, or email us and we will switch it for you.
- Cancel ends your plan. No further charges and no fees.
Online: sign in to your account with the email you ordered with and any order number from it. No password is needed. Open your plan and choose skip, pause or cancel. Cancelling takes two clicks, and the change takes effect at once. The date of your next charge is shown there too.
By email: write to [email protected] with your order number and what you would like, before the date shown in your account. We make the change as soon as we read your message, within one business day. If a refill was charged before we got to it, we cancel and refund it in full, shipping included, as long as it hasn’t shipped; once it has, the 60-day guarantee covers it.
When you resume a paused plan, your account shows the date of your next refill. If the old date passed while you were paused, the new date is the next day.
When changes take effect
Changes made in your account take effect the moment you make them and apply to every refill that hasn’t been charged yet. To stop a refill, skip, pause or cancel before it is charged.
A refill that has already been charged ships as normal, and it is covered by our 60-day money-back guarantee from the day it is delivered. So even a refill you forgot about can be refunded. If it hasn’t shipped yet, email us and we will cancel it and refund it in full, shipping included.
Changing your address or card
Moving? Email us your new address before your next refill ships, and we will update it. To pay with a different card, email us and we will arrange it with you; please never send card details by email.
If a payment doesn’t go through
If a refill payment fails, we try again the next day, up to 3 attempts in total. If the last attempt fails too, we put your plan on hold and charge nothing more. Your account will show a payment issue: email us to update your card, or cancel online.
Refunds on plan orders
Every plan order is covered by our 60-day money-back guarantee: your first order for 60 days from its delivery, and each refill for 60 days from its own delivery. We refund what you paid for the jars; the free gifts carry no refund of their own. The full terms are in our Refund Policy.
If our prices or terms change
Your plan price only changes with notice. If we ever need to change the price or these terms for plans that have already started, we will email you before the change applies, and you can cancel before it does.
Questions about your plan
Email [email protected]. We reply within one business day. Support hours: Monday to Friday, 9 AM to 5 PM ET.
By post: Minderse Ltd, Laisvės al. 110, LT-44253 Kaunas, Lithuania.