Frequently asked questions

Morning and night, on clean, dry skin. Take a pea-sized amount and warm it between your fingertips. Smooth upward from the collarbones to the jawline, then along the jaw and under the chin, in light upward strokes. Use it every day. The difference in how skin looks builds over 4 to 8 weeks.

In the morning, let it sink in for a minute and then put your sunscreen on over it. At night, make it the last step of your routine.

Softness and moisture you can feel as soon as it sinks in. The change in how skin looks, firmer and smoother, builds over 4 to 8 weeks of twice-daily use, and individual results vary.

That is why our guarantee runs for 60 days: long enough to see what it does for your skin. If it isn't for you, email us and you get your money back.

It is fragrance-free, with no parabens and no mineral oil, and it was made to be used twice a day on the thin skin of the neck. Even so, every skin is different, so patch test before first use: put a little on the inside of your forearm and wait 24 hours.

Stop using it and ask a doctor if redness, itching or irritation appears. Keep it away from your eyes, and rinse with water if it gets in them.

Yes. In the morning, cleanse, apply any serum, then the cream, and finish with sunscreen: sunscreen always goes on last. At night, the cream is the last step.

It layers over a retinoid or an exfoliating acid as well: apply those first, then the cream. If your skin is new to those products, add one thing at a time and give it a few days before adding the next.

Yes. It is made for the neck, the chest and the jawline, and the same cream can go on the backs of the hands and anywhere else skin looks thin, loose or crepey, such as the arms or the knees. Use the same light upward strokes, and keep it away from the eyes.

If you use it on more than your neck, a jar will not last the full 30 days, so a plan with a jar for each area may suit you better.

A jar holds 1.7 fl oz / 50 mL and lasts about 30 days used morning and night on the neck, with a pea-sized amount each time. A plan sends the same number of jars again every 30 days, so each jar on a plan is meant for one area: one jar for the neck alone, more if you also use it on the chest, jawline or hands.

No. There is no added fragrance, so the cream smells of very little. There are no parabens and no mineral oil. The full ingredient list is on the product page and on the jar, so you can check it against anything you need to avoid.

Five actives in a rich, fast-absorbing base of cupuaçu butter, shea butter and squalane: a 3% peptide complex, 4% cupuaçu butter, hyaluronic acid, caffeine and carnitine, and 2% niacinamide.

Peptide complex (3%): smooths the look of lines and crepey texture. Cupuaçu butter (4%): deeply softens; supports the look of elasticity. Hyaluronic acid: plumps the look of skin with moisture. Caffeine and carnitine: helps skin look firmer and more toned. Niacinamide (2%): evens the look of tone; supports the skin barrier.

A small skincare brand with one job: the skin below the jawline. We make the Lift & Firm Neck Cream, a peptide firming cream for the neck, chest and jawline, and the Daily Face Moisturizer, its lighter partner for the face. Both are fragrance-free, with no parabens and no mineral oil.

Every supply can be bought once ($39.99 for 1 jar, $73.98 for 2 jars, and $104.97 for 3 jars) or as a Subscribe & Save plan. A plan's first order is discounted: $31.99 for 1 jar, $26.99 a jar for 2 jars, and $22.99 a jar for 3 jars, against the regular price of $39.99 a jar. After that, the same jars are sent again every 30 days, whatever the size of the plan, at $39.99 a jar plus $6.99 shipping, until you cancel.

Every first order ships free, and a plan of 2 jars or more also ships with our free gifts. You can pause, skip, change or cancel at any time before your next charge, from your account or by email. The date of your next charge is shown in your account.

Email us within 60 days of delivery and we refund what you paid for the jars, open or not. You don't need to send anything back. Any free gifts are yours to keep; they were free, so they carry no refund of their own. Shipping fees are not refunded unless the mistake was ours.

Every first order ships free to any US address, with tracking, whether you buy once or start a plan. Plan refills ship for a flat $6.99. Orders leave us within 1 business day and usually arrive 2 to 4 business days later.

A plan of 2 jars or more ships with 3 free gifts on its first order: Hydrating Eye Patches, 5 pairs; Mystery Gift; and Daily Face Moisturizer, full size, worth $66.97 together. The gifts come once, with the first order, not with refills, and they are yours to keep whatever you decide about the cream.

We ship to addresses in all 50 US states and Washington, DC.

Sign in to your account with your email and any order number (no password needed), open your plan, choose Cancel plan and confirm. That stops every future charge at once. Pause and skip are there too, if you would rather keep the plan. Or email [email protected] before your next charge date and we will do it for you.

Email [email protected] with your order number as soon as you can. We can change the address or cancel for a full refund any time before your order ships.